Shipping Policy


This document sets out the shipping policy that applies to customers that make a purchase at WillowNY.com. If you have any questions, please contact our customer service team on our live chat service or email us at support@willowny.com 

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

$5 shipping fee on Domestic & International orders under $60.

Free shipping on Domestic & International orders $60+

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.


Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information (if applicable). You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.